Adan

QUALIFICATIONS

Bachelor's in Accounts & Finance, SZABIST, Islamabad (2016 - 2020)

WORK HISTORY

Sales Consultant @ AstraGreen Solutions, Australia via Bettersource (10/2023 - 03/2025)

• Customer Engagement: Reached out to potential and existing customers through outbound calls with the aim of booking appointments for tradespeople to install energy-saving products. Provided exceptional customer service and engage in professional, friendly, and informative conversations to address any inquiries or concerns.
  
  
• Appointment Scheduling: Efficiently managed and coordinated appointments for installations. Worked closely with customers to find suitable time slots, taking into account their availability and our tradespeople's schedules. Used scheduling software to maintain an organised and accurate calendar.
• Sales Support: Collaborated with sales team to effectively communicate product offerings, promotions, and benefits to customers. Maintained a thorough understanding of our energy-saving products.
  
  
• Data Management: Updated customer information and appointment details accurately and promptly in customer relationship management (CRM) system.

Senior Merchant Support Executive @ QisstPay (01/2022 - 08/2022)

• Worked for an early-stage SaaS startup, managing 200+ merchants/vendors and resolving their queries related to payouts, portals, and products.
• Communicated and resolved customer issues remotely, providing post-sale services, including training and onboarding.
• Streamlined communication between Customer Support and Merchant Support departments.
• Collaborated with various company departments (Operations, Technology, Product, Sales) to enhance organizational efficiency.

Customer Support Specialist/Trainer @ SquareTrade by Allstate (10/2020 - 08/2021)

• Handled inbound calls, emails, and chats from 80+ customers daily.
• Addressed B2B pre-sale queries and generated leads.
• Conducted training for 70+ new hires during three separate inductions.
• Selected for a specialized role in the furniture department and later in the TV department, troubleshooting software and hardware issues with customers' television sets.

Communications Assistant @ Pakistan Youth Change Advocates (PYCA) (10/2019 - 06/2020)

• Managed event preparations for fundraising activities.
• Mobilized key stakeholders, including donors, media personnel, and educational institutes.
• Created advertising copy and directed email marketing campaigns.
• Assisted the finance team in preparing budget forecasts.

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