Alveena

QUALIFICATIONS

BSc Electronics Engineering, University of Engineering & Technology Taxila (2016)

WORK HISTORY

Solar Sales Support @ Horan & Bird Energy (2022 - 2024) Remote, Australia

• Prepared solar quotes using SolarPlus software
• Generated solar panel layout designs
• Maintained up-to-date knowledge of products sold by the company
• Liaised with the sales team on administrative functions as needed

Senior Technical Support Engineer @ Integra Energy Group (April 2018 - December 2021) Pakistan

• Coordinating with the potential customers for the design and solar benefits.
• Answering all technical questions that may arise during the sales process.
• Conveying the customer’s exact requirements to a Product Management Team.
• Handling all pre-sales customer support issues.
• Providing customers with both pre-sale and post-sale technical engineering and implementation support.
• Putting together customized presentations.
• Coordinating with International Sales / technical representatives for the provision of system design and proposals.
• Acquiring small and large-scale solar system pre-approvals from Australian Electrical Distributors.
• Communicating with Electrical Retailers to accomplish reconfiguration of customer’s energy meter to solar bidirectional one
• Designing:
  • Pre-Sale Module Mapping
  • Post Sale Layout Shading Analysis
  • Complete System Simulation
  • Yield Estimation
  • Single Line Diagram
• Providing support to the customers with available rebate schemes.
• Post-Sale Technical Support
  • Accessing and monitoring the solar systems remotely.
  • Communicating with the customers (Calls and Emails) to provide after sales support
  • Assisting the customers to set up the WiFi monitoring and explaining the apps/system’s working
  • Performance Analysis
  • Processing the warranty claims and other post-sale technical issues.
  • Coordinating with the suppliers/manufacturers to resolve support issues
• Coordinating to get the Tender documents.
• Tender submission including technical and financial proposals (Including detailed project planning and activity timelines).
• Preparation / Upgradation of the company’s standard documentation.
• Registration and Renewal of the company’s various approvals with relevant professional bodies.
• Preparation of required documents for technical audits

Design Engineer @ Solar Sigma (Nov. 2016 - Dec 2017) Pakistan

• Designing and providing solar power solutions after listening to customers’
  queries.
• Negotiating with customers to understand requirements and generate sales.
• Demonstrating how a product/service meets a client’s needs.
• Providing sales support during virtual and onsite client meetings.
• Liaising with both current and potential clients to develop existing and new business opportunities.
• Identifying the customer’s current and future requirements.
• Conveying solution benefits to both business and technical audiences.
• Demonstrating products, services, and solutions to potential clients.
• Preparing and presenting potential cost-benefit analysis to potential clients.
• Delivering presentations and demos to customers.
• Conveying customer technical requirements to the Internal Engineering teams.
• Maintaining existing, long-term relationships with customers.
• Putting together technical instruction for customers to the use, operation, and maintenance of purchased products.
• Traveling to visit potential clients.
• Negotiating tender, contract terms, and conditions.
• Attending pre-bid meetings and proposing potential solutions.
• Preparing Tender documents including financial and technical proposals.
• Coordinating with technical representatives for purpose of procurement of renewable solar products.
• Preparation of quotations for the solar solutions.
• Designing a complete technical solution for the solar energy project.
• Assessing potential solar installation sites to determine feasibility and design requirements.
• Coordinating, scheduling, and/or conducting building inspections for solar installation projects.
• Configuration of remote monitoring Commissioning.
• Project/sale closing

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