Areesh J

EDUCATION

BSc Hons. Economics, Lahore University of Management Sciences, Pakistan (May 2019 – May 2023)

WORK EXPERIENCE

Associate Client Relations @ Edge, USA, Remote (Apr 2024 – Present)

• Implemented process optimization measures for handling policy endorsements, resulting in a 40% increase in daily service request completion rates, enhancing client satisfaction and streamlining support.
• Leveraged the Ezlynx platform and cultivated direct carrier relationships to achieve a 25% increase in policy renewals, contributing to a 15% growth in revenue while reinforcing client trust and loyalty.
• Facilitated customer enrollment in insurance programs, leading to a 20% increase in customer loyalty and a 30% rise in repeat business, underscoring a proactive approach to client success and relationship management.

Lead Generation Expert @ ZING/Techificent, USA, Remote (Jan 2024 – Apr 2024)

• Proficiently managed HubSpot, leveraging its features to streamline lead generation processes, track customer interactions, and nurture leads through the sales funnel.
• Successfully executed lead generation campaigns through strategic social media handling, utilizing platforms such as LinkedIn, Twitter, Facebook, and Instagram to identify and engage with potential prospects.
• Conducted interview calls with prospective leads, showcasing strong communication and interpersonal skills to understand client needs, qualify leads, and drive conversions.

Sales Executive/Customer Service Representative @ PrintMIS, UK, Remote (May 2023 – Present)

• Generated $20,000 in revenue, exceeded sales targets, and led effective negotiations.
• Demonstrated leadership by mentoring team members, optimizing the company website for client acquisition, and integrating CANDDi software for lead tracking and cold calling.
• Managed Zoho CRM to drive streamlined sales processes and enhance customer relationship management.
• Utilized Toggl for efficient time management, maintaining reminders to ensure timely communication with clients and team members.
• Provided exceptional assistance as a Customer Support Representative, promptly addressing inquiries and ensuring client needs were met with professionalism.

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