Ayesha S

EDUCATION

BBA Hons. Marketing, University of the Punjab, Pakistan (2017 – 2021)

WORK EXPERIENCE

Customer Care Specialist @ Astra Green Solutions via Bettersource, Australia, Remote (Mar 2024 – Feb 2025)

• Managed post-installation follow-ups to ensure customer satisfaction and loyalty.
• Led audit tracking and compliance reporting, collaborating with the complaints team to ensure timely resolution of issues.
• Maintained detailed records of customer touchpoints, feedback, and service outcomes using CRM tools.
• Handled incoming customer queries via phone, email, and chat, ensuring correct routing to minimize response time.
• Guided customers through basic troubleshooting steps and gathered evidence to support escalations.
• Acted as a key contact for customers throughout complaint resolution, providing consistent updates and follow-through.
• Fostered strong cross-functional communication with internal departments to streamline service processes.

Sales Consultant @ Australian Energy Initiative via Bettersource, Australia, Remote (Sep 2023 – Mar 2024)

• Conducted in-depth market research to identify new customer segments and industry trends.
• Exceeded daily and monthly sales targets for five consecutive months.
• Built strong rapport with potential clients, addressing objections and aligning solutions to their needs.
• Analyzed competitor pricing, product positioning, and customer feedback to refine sales strategies.
• Negotiated contracts and closed deals with clients and vendors, securing favorable terms and long-term partnerships.
• Utilized CRM tools to manage the sales pipeline, track leads, and maintain detailed outreach and conversion records.

Account Executive @ Motive, USA, Remote (Oct 2022 – Sep 2023)

• Generated leads and qualified prospects by identifying potential customers, understanding their needs, and aligning them with Motive’s products and services.
• Built and maintained strong customer relationships, fostering trust and delivering solutions to meet business goals.
• Closed deals and negotiated contracts, consistently exceeding sales targets.
• Upsold and cross-sold products and services to existing customers, increasing lifetime value.
• Tracked and reported sales activities, including leads, opportunities, and closed deals.

Customer Support Representative @ Mindbridge, Lahore, Pakistan (Dec 2021 – Aug 2022)

• Reviewed customer profiles to identify upselling opportunities for banking products and credit cards.
• Guided users on Revolut cryptocurrency use, withdrawal restrictions, and crypto learning modules.
• Provided support on foreign exchange (ForEx), precious metals trading, and stock trading processes.
• Educated customers on investment events, licenses, and regulatory requirements.

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