Ayusha B

EDUCATION

B.Eng. Telecommunication, National University of Sciences and Technology (NUST), Islamabad, Pakistan (Sep 2015 – Jun 2019)

WORK EXPERIENCE

Customer Success Manager @ Edge Services and Solutions, USA, Remote (Mar 2022 – Present)

• Build and maintain strong relationships with customers to ensure satisfaction and long-term success.
• Act as the primary point of contact, addressing inquiries and resolving concerns promptly.
• Onboard new customers and guide them through a smooth implementation process.
• Manage customer databases using ChurnZero, Salesforce, and SalesLoft.
• Conduct regular check-ins to assess customer needs and identify upselling or cross-selling opportunities.
• Collaborate with internal teams to represent customer needs and support product development.

Senior Account Manager @ Nayatel, Islamabad, Pakistan (Nov 2019 – Mar 2022)

• Built and managed strong client relationships, understanding their goals and delivering tailored solutions.
• Acted as the key contact for client accounts, overseeing growth and retention.
• Successfully upsold and cross-sold services, increasing account value.
• Delivered high-quality customer service and post-sales support.
• Worked closely with internal teams to meet and exceed client expectations.
• Ensured quality assurance of team ticketing systems and email communications.

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