Bushra N

EDUCATION

Bachelor of Business Informatics, University of Canberra, Australia (2016)

WORK EXPERIENCE

Sales Representative @ LifeSpan, USA - Remote (Jun 2024 – Jan 2025)

• Managed both inbound and outbound warm leads, converting inquiries into sales through calls and emails.
• Provided tailored wellness solutions, building strong relationships and offering expert product knowledge.
• Consistently met sales targets by effectively nurturing leads, processing orders, and resolving customer issues.
• Delivered exceptional customer service, ensuring a smooth experience and high satisfaction.

Client Success Specialist @ Flick Pest Control, Australia (Apr 2021 – Apr 2023)

• Collected feedback from clients regarding their experience, pain points, and suggestions for service enhancements.
• Identified cross-selling and upselling opportunities based on customer needs and collaborated with the sales team to expand client engagement.
• Managed and addressed client escalations effectively, working towards resolving issues promptly and to the client’s satisfaction.
• Established strong and trusted relationships with clients by implementing transparent communication practices.
• Addressed client concerns, challenges, and technical issues promptly and effectively, collaborating with internal teams to find solutions.

Quality Assurance Analyst @ Ideas Unlimited, Remote (May 2019 – Feb 2021)

• Conducted data sampling and analysis to create quality assurance (QA) reports.
• Researched and formulated audit procedures, ensuring accuracy and compliance.
• Managed and updated customer relationship management (CRM) data.
• Presented QA reports to clients worldwide and collaborated with the HR team during agent interviews.
• Served as the liaison lead for both external and internal stakeholders, facilitating effective communication and collaboration.

Team Leader @ Woolworths Group, Australia (Jun 2016 – Apr 2019)

• Effectively managed a diverse range of customer interactions, including incoming calls, emails, and chats, to deliver exceptional customer service.
• Consistently surpassed strict Key Performance Indicators (KPIs) while also demonstrating versatility by transitioning seamlessly across different departments.
• Demonstrated a comprehensive understanding of all telecom products and services, ensuring the ability to provide informed and comprehensive support to customers.

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