Faizan S

QUALIFICATIONS

Bachelor of Business and Commerce, University of Newcastle (2017)

Diploma of Business and Commerce, Newcastle International College (2015)

Certificate IV in Business and Commerce, Newcastle International College (2014)

WORK HISTORY

Customer Relations Officer @ Bumbor Shoes (2019 – Present)

• Responsible for supervising day-to-day operations in the customer service department.
• Respond to queries for information and orders on social media.
• Responsible for entering new and updated information from multiple sources into the database within time limits.
• Responsible for responding to customer service issues in a timely manner.
• Coordinate with a team of six to meet customer satisfaction goals on a steady basis.

Customer Relations Executive / Business Development Executive @ Pacific Solutions (2022 – 2024)

• Responsible for keeping clients data up to date in the software or database.
• Respond to client queries.
• Responsible for dealing with customer complaints.

Customer Service Manager @ Margo’s Bakery and Cafe (2021 – 2022)

• Obtained regular feedback from walk-in customers about their store experience, product improvement and any improvements recommended overall.
• Developed long-term relationships with product vendors for continued supply.
• Maintained a safe and healthy work environment by establishing, following, and complying with legal regulations.
• Promptly and empathetically handled guest concerns and complaints.
• Maintained high standards of customer service during high-volume, fast-paced operations.

Shop Assistant @ RedLea Chickens (2014 – 2016)

• Took orders from customers and provided them with accurate information about menu items.
• Took food orders over the phone and provided customer service to patrons.
• Handled cash registers and processed payments from customers.
• Maintained a clean work environment, including stocking shelves.
• Prepared ingredients and maintaining inventory of food items in the kitchen area.

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