Fatima A

QUALIFICATIONS

• Masters In Research (MRes) in Social Sciences @ Alma Mater Studiorum – Universita di Bologna (13/09/2020 – 14/03/2023) Location: Bologna, Italy
• Advanced Research Fellowship Holder @ University of Leicester (05/09/2022 – 05/01/2023) Location: Leicester, United Kingdom
• Diploma in Public Health and Policy Making @ University of Edinburgh (05/06/2022 – 05/08/2022) Location: Edinburgh, United Kingdom

WORK HISTORY

Sales Consultant @ Australian Energy Initiative (Aug 2023 - Mar 2025)

• High volume contact centre role focused on calling Australian customers to sell energy solutions.
• Guided customers through the sales process, providing clear, accurate, and friendly assistance.
• Ensured a seamless and positive customer experience, addressing any questions or concerns with professionalism and empathy.
•  Achieved and exceed sales targets through effective communication and conversion techniques.
• Served as operations coordinator and team lead to liase between the company and partner channels.

Senior Business Development Representative @ Aksperts Inc (Dec 2022 – Aug 2023) Location: Remote

• Developed and implemented targeted sales strategies, increasing conversion and close rate over 20% in less than 3 months.
• Achieved a 65% increase in qualified lead generation in 6 months through a successful sales plan.
• Conducted effective demos and customer presentations, consistently meeting sales goals.
• Initiated customer dialogue through cold-calling, emailing, and networking to generate leads.
• Utilized CRM to build relationships, track progress, and measure sales success.
• Managed an up-to-date client database of prospects and existing customers.

Sales Development Representative @ Revenue Grid (05/09/2020 – 05/11/2022) Location: Kyiv, Ukraine

• Sourced new sales opportunities through outbound and inbound processes for MENA and APAC regions, and SMB accounts in USA and Canada.
• Managed full-cycle sales process, including lead generation, discovery, pipeline building, product demos, contract negotiations, and closings.
• Presented Revenue Grid solutions through in-person demonstrations and a consultative selling approach.
• Managed POC projects and presale activities during trial periods.
• Collaborated with various departments to close new business and meet client needs.
• Developed sales plans aligned with the organization’s growth strategy.
• Achieved quarterly quotas and managed outbound and inbound calls and leads processing.

Communications Manager @ TAC – TEACH A CHILD (08/11/2018 – 29/12/2019)

• Assisted in planning, delivering, and measuring impactful, multi-media content through efficient channels.
• Developed cross-functional relationships with subject matter experts.
• Ensured communicational representation aligned with central communications team.
• Provided high-quality content and internal briefings.
• Organized internal team for outreach efforts supporting free education for homeless children.

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