Hamza M

QUALIFICATIONS

B.Sc Engineering, National University of Science and Technology (08/2012 – 07/2016)

WORK HISTORY

CSP Pursuit Team Lead @ Zones LLC (08/2023 – Present)

• Keeping tabs on the sales pipeline and presenting the numbers to senior management
• Tripled Zones' MSQRP Win Percentage from 5.33% to 15.24% after taking a leadership role in the Team
• Owning the process of working on Microsoft Qualified Leads (MSQRP) and ensuring the KPIs of the CSP Pursuit
  Team improve each month in terms of CSP acquisitions
• Designed and successfully implemented a new two-pronged process of CSP prospecting within the managed
  accounts of Zones' customers including Commercial, Healthcare and Public Sector (SLED, Nonprofit, Federal)
• Led the Team to a record number of MSQRP wins - 22 - in a single month plus a record number of total wins - 37
  new onboarded customers
• Exploring the existing Zones product portfolio, keeping tabs on new developments such as Azure Open AI and
  Microsoft CoPilot, and learning about new offerings, and passing on the knowledge to the Team to help them
  better service their customers

Microsoft Cloud Account Executive @ Zones LLC (08/2021 – 07/2023)

• Driving and owning Microsoft Cloud SaaS licensing (CSP and MPSA) and Azure from business discovery to closure
• Understanding the licensing needs of organizations by engaging with their IT directors/CTOs/CIOs
• Be the Subject Matter Specialist for Microsoft Cloud products by having a deep understanding of Microsoft
  products including Microsoft 365 (Exchange, SharePoint, Defender, Entra, etc.), Azure (Open AI, Storage etc.), Perpetual Suites (Windows Server, Office LTSC, SQL Server, etc.)
• Building professional relationships and maintaining liaison with relevant internal and external stakeholders
• Ensuring customer success by designing cloud solutions within their budget and guiding them to the best
  solution that fits their needs and aligns with their goals
• Daily coordination with support teams including cloud technical support, onboarding team, cloud commerce
  team, PPM teams to ensure a seamless customer journey
• Continuous learning and growth about new Microsoft Cloud and Azure services by engaging with internal teams,
  technical consultative groups, and the Microsoft Partner Center
• Providing product demonstrations as needed such as Power Platform or Office Suite
• Creating captivating presentations and giving sound technical demonstrations to C-suite Executives, and IT
  Managers about Microsoft cloud solutions, particularly M365 and Azure

Researcher and Analyst @ Self-Employed (07/2018 – 07/2021)

• Researched IT solutions/products and communicated the learned material in an easy-to-understand manner
• Maintained a positive feedback percentage above 90% for 3 years
• Provided 5-star service to ensure client retention and upselling to maximize revenue
• Responsible for explaining product benefits to the customers
• Created presentations, articles, and flyers that demonstrated product value to customers

Team Lead - Placements @ NUST Placement Office (01/2017 – 08/2017)

• Led a team of 8 hardworking and talented individuals under the guidance of GM Placements to ensure project
  execution
• Coordinated the biggest placement drive to find summer placements for all 8000 students of NUST across the
  country
• Liaison with industries, public sector, and non-profit organizations to assist them with finding valuable human
  resource
• Analyzed student data to match with appropriate roles (with respect to locations, specializations, preferences,
  knowledge base, etc.)
• Arranging seminars and meetings with industrial delegations to reduce the industry-academia gap

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