Huzaifa K

EDUCATION

MS Information Security (MSIS), NED University of Engineering & Technology, Pakistan (Feb 2024 – Present)

B.Eng. Telecommunication, NED University of Engineering & Technology, Pakistan (Nov 2018 – Nov 2022)

WORK EXPERIENCE

Technical Support Consultant @ Dataphone, USA, Remote (Apr 2025 – Present)

• Provide Tier 1 and Tier 2 support for VoIP and network-related issues across enterprise client environments.
• Assist in diagnosing SIP trunking, IVR setup, and call routing issues.
• Collaborate with cross-functional teams to ensure timely resolution of escalated service tickets and network incidents.

Technical Field Engineer @ Telecard, Karachi, Pakistan (Dec 2022 – Apr 2025)

• Used Wireshark for VoIP packet analysis, including SIP/RTP troubleshooting and call quality monitoring.
• Gained in-depth knowledge of VoIP protocols such as SIP, RTP, and RTCP.
• Configured and managed FreePBX and FusionPBX systems.
• Was responsible for setting up SIP trunks, IVRs, call routing, and managed extensions.
• Diagnosed and resolved VoIP-related issues across network layers.
• Configured and deployed servers for on-premise and hosted environments with a focus on secure and efficient setups.
• Established VPN profiles using pfSense for secure remote access.
• Managed data backup and disaster recovery processes on NAS systems.
• Configured FXS, FXO, and PRI gateways; provided onsite and remote technical support.
• Conducted site surveys, managed device inventory, and handled virtual machines across environments.
• Maintained documentation and reporting for projects, site surveys, and issue resolutions.
• Coordinated with vendors for BOQs, SLAs, and ensured timely service delivery.
• Was responsible for server optimization and SIP trunk configuration and maintenance.

TAC Engineer L1 @ Cybernet, Karachi, Pakistan (Apr – Dec 2022)

• Monitored GPON, radio, and metro fiber networks using various NMS tools.
• Resolved network and service-related issues for clients.
• Monitored regional complaints and escalated to relevant departments.
• Resolved client issues and escalated complex problems appropriately.
• Configured routers and switches from vendors including Juniper, Huawei, and Cisco.
• Completed 12 network tasks assigned via EVE-NG or GNS3.
• Maintained accurate documentation and updated daily task/complaint logs after each shift.

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