Bettersource

Qualifications & Work History

B.Eng. Telecommunications and Electronics Engineering, Assumption University of Thailand, Thailand (Oct 2021)

International Baccalaureate, Bangkok Patana School, Thailand (Jun 2010)

Software Support/Account Manager @ RetailCare (Oct 2022 – Present)

Troubleshoots POS systems and assists end users in resolving technical issues.
Receives incoming calls and responds to emails regarding POS support.
Documents instances of POS hardware failures, repairs, installations, and removals.
Supports the development and implementation of computer systems, as well as new hardware/software installations.
Recommends, schedules, and performs hardware and peripheral equipment improvements, upgrades, and repairs.
Liaises with third-party support teams and PC equipment vendors when necessary.
Communicates project updates to clients.
Assists in preparing for the rollout of hardware solutions, including computers, scanners, network infrastructure, and people counters.
Provides customers with quotes for solutions.

Support Engineer @ Metis International Pvt Ltd (Mar – Jun 2022)

Provided L2 technical support for ongoing projects.
Wrote technical proposals, SLAs, RFPs, technical reports, and other required documentation.
Monitored KPIs and live services in a NOC-like environment.
Developed support workflows, ticketing systems, and CRM for ongoing projects.

Project Coordinator @ RCI Testing Inspection and Consulting Co. Ltd. (Jan – Dec 2019)

Assisted the Sales and Marketing team in building and maintaining relationships with local and international partners.
Presented the company’s corporate profile to prospective clients.
Updated and maintained NDT tools inventory.

Data Administrator and Receptionist @ Asylum Access Thailand (Jul 2017 – Jun 2018)

Led reception duties, interpretation (in-person and on-call), and managed all data entry and documentation.
Devised and led the execution of a Walk-in Day reception plan, serving 30+ clients each week.

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