Maria M

EDUCATION

CPA Australia (Ongoing)

Diploma of Financial Services, Australian Institute of Financial Services & Accounting (2011)

Masters of Business Administration, Quaid-e-Azam University, Islamabad, Pakistan (2006)

WORK EXPERIENCE

Finance Analyst @ MCG Technologies (Jan 2024 – Present)

• Review day-to-day accounting operations.
• Prepare financial reports and statements.
• Manage customer billing and invoicing.
• Monitor the collections process.
• Ensure internal control and compliance.
• Track budgets and maintain positive cash flow.
• Manage asset data.
• Introduce process improvements.
• Train junior staff.

Accounts Officer @ Metropolitan Solutions Pvt. Ltd. (Dec 2022 – Sep 2023)

• Recorded and posted vendor invoices, ensuring timely and accurate payments.
• Prepared weekly 1099 workings for contractors and presented them to management with a cost-benefit analysis.
• Signed off monthly profit and loss accounts for individual sites and confirmed with warehouse managers.
• Requisitioned information from different departments and prepared weekly revenue reports and dashboards.
• Reviewed journal entries to ensure accuracy and consistency.
• Monitored and promptly responded to incoming communications from various sources.

Superannuation Fund Specialist @ Link Market Services, Sydney, Australia (Jan 2013 – Apr 2014)

• Managed superannuation operations and compliance for accumulation funds under the supervision of trustees.
• Ensured superannuation guarantee payments were made in accordance with legislative requirements.
• Identified, investigated, and resolved data exceptions and quality issues in a timely manner.
• Handled complex superannuation queries and provided advice and support to internal and external customers.
• Managed portfolios of advisors acting on behalf of members for investment purposes.
• Drove continuous improvement by collaborating with front and back-end teams to identify process enhancements.

Member Services Consultant @ Russell Investments, Sydney, Australia (Oct 2011 – Dec 2012)

• Consulted fund members and related parties efficiently, timely, and courteously, according to defined quality standards.
• Maintained the case management system (CMS) for each action taken and ensured data integrity.
• Coordinated effectively with other teams to reach the best outcomes for members.
• Provided general advice on superannuation, investment, and insurance to help members make informed decisions.

Fund Administrator @ SuperPartners Superannuation Administration, Sydney, Australia (Dec 2010 – Oct 2011)

• Established employer/member accounts, processed contributions, and maintained employer/member correspondence while ensuring the standard of service (SOS).
• Liaised with employers and internal stakeholders to resolve issues on a day-to-day basis.
• Educated employers about fund policies and systems.
• Strictly and timely followed up on outstanding matters until final resolution.

Customer Assist Officer @ Commonwealth Bank of Australia, Parramatta, Australia (Mar 2010 – Sep 2010)

• Assisted borrowers experiencing life-changing events (hardship) and negotiated solutions for both the customer and the bank.
• Maintained customer records professionally and conducted timely follow-ups for effective closure.

Mortgage Broker Consultant @ St. George Bank, Parramatta, Australia (May 2009 – Dec 2009)

• Maintained a portfolio of brokers and administered the loan process for their borrowing clients.
• Ensured seamless service delivery from the bank’s end by actively resolving problems and taking ownership of escalations.

Mortgage Settlements Officer @ ANZ Mortgage Documentation and Settlements, Sydney, Australia (Jul 2008 – May 2009)

• Liaised with multiple stakeholders and organized the completion of documentation and payments for newly purchased, refinanced, and discharged properties.
• Coordinated with operational teams to ensure the delivery of standard/promised service levels.
• Logged every communication into the database accurately and in a timely manner.

Credit Officer @ Askari Bank, Sialkot, Pakistan (Oct 2006 – Aug 2007)

• Managed the end-to-end lending process for individual and business borrowers, from appraisal to settlement/rollover.
• Conducted regular health checks to ensure a risk-free asset portfolio.
• Monitored account turnaround and classification based on overdue payments.
• Maintained compliant records to ensure timely execution of transactions.
• Handled and executed security/legal documentation.
• Prepared periodic reports for the State Bank.

Internee @ Saudi-Pak Investment Company, Islamabad, Pakistan (Jul 2005 – Sep 2005)

• Gained first-hand knowledge of corporate finance and capital and money market operations at an investment company.

Customer Relations Officer @ Standard Chartered Bank, Sialkot, Pakistan (Jul 2003 – Aug 2004)

• Liaised with customers as a front-end service provider and dealt with all-inclusive consumer products.
• Provided operational support and processed and maintained related documentation.
• Successfully delivered branch-wide service quality initiatives.

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