Minahil K
Professional with experience in customer success, sales, and team coordination. Skilled in managing client relationships, supporting onboarding processes, and contributing to operational improvements across global teams.
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Skills
Video Intro
Qualifications & Work History
EDUCATION
BBA Marketing, National University of Computer and Emerging Sciences (FAST), Islamabad, Pakistan (2015 – 2019)
WORK EXPERIENCE
Team Lead @ S&P Global, Islamabad, Pakistan (Nov 2021 – Present)
- Maintain coordination with clients such as the Big 4, Google, and Amazon to ensure engagement and analyze product usage
- Manage communication between global teams and lead a team of 12 individuals
- Work on learning and development programs to support customer success
- Drive business process automation to improve operational efficiency
Customer Success Manager @ S&P Global, Islamabad, Pakistan (Jul 2019 – Nov 2021)
- Managed a book of business in collaboration with relationship managers
- Planned and executed client outreach activities
- Oversaw seamless onboarding for over 200 client accounts
- Ensured ongoing account support and customer satisfaction
Sales Manager @ Easy Insurance Pakistan, Islamabad, Pakistan (Jan 2017 – May 2018)
- Designed and executed sales outreach campaigns
- Conducted sales calls and closed incoming leads
- Contributed to a record 8% increase in telemarketing-driven sales during tenure
Assessment
Attribute types measured include cognitive ability, skills, knowledge, personality characteristics, emotional intelligence, and past behavioral history. Note that these results should always be used as a part of a balanced candidate selection process that includes independent evaluation steps, such as interviews and reference checks.
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