Noor Z

Telecom and IT professional with over 8 years of experience across voice, SMS, and technical support domains. Skilled in network operations, routing management, vendor integration, and platform maintenance. Experienced in working with VOIP and SMS platforms, troubleshooting live traffic, and supporting cross-functional teams to ensure service reliability and operational efficiency.
AUD
Availability Lead Time:
4 weeks
Skills

Video Intro

Qualifications & Work History

EDUCATION

MS Computer Science, PMAS Arid Agriculture University, Pakistan (2015 – 2017)

WORK EXPERIENCE

NOC Engineer - SMS @ ULTRANET GHANA, Pakistan (Jan 2022 – Present)

  • Manage SMS traffic on Alaris Lab and Horisen platforms (A2P/P2P)
  • Handle interconnects, SMPP setup, and vendor API integration
  • Manage LCR-based routing for A-Z destinations
  • Use SMS testing and HLR services
  • Maintain supplier relations and legal compliance
  • Oversee daily operations, pricing, and routing updates
  • Support sales strategy and two-way product expansion

Senior NOC Engineer - SMS @ VOVIDA Limited, Pakistan (Jan 2019 – Dec 2021)

  • Led project lifecycles from requirement gathering to deployment
  • Prepared RFPs and evaluated vendors
  • Optimized routing based on quality, cost, and coverage
  • Coordinated with teams to launch SMS products
  • Managed supplier relationships and pricing updates
  • Generated platform reports and A2P traffic analysis

NOC Engineer - Voice @ VOVIDA Limited, Pakistan (Jan 2019 – Dec 2021)

  • Operated VOIP systems (Digitalk) for retail and wholesale traffic
  • Provided customer and fault management support
  • Handled LCR provisioning and live traffic monitoring
  • Resolved voice issues using SIP traces and Wireshark
  • Configured DDI numbers and created traffic reports

NOC Engineer - Voice @ Acmetel LLC, Pakistan (Mar 2018 – Nov 2018)

  • Managed SMS traffic and routing on Alaris Lab
  • Created SMPP connections and integrated vendor APIs
  • Handled daily operations, pricing, and testing tools
  • Supported supplier onboarding and sales planning

Software Support Engineer (Operations) @ Techtronix Corp, Pakistan (Mar 2017 – Mar 2018)

  • Provided chat support via Parature and Zendesk
  • Documented bugs and used JIRA for tracking
  • Created email templates and collaborated in Confluence

Software Support Engineer (Ticketing & Operations) @ WellnessLiving, Canada, Remote (Jan 2016 – Mar 2017)

  • Delivered multichannel support for a U.S.-based web app
  • Handled backend issues via chat, email, and calls
  • Used JIRA and Twilio for ticketing and voice support

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Assessment

Attribute types measured include cognitive ability, skills, knowledge, personality characteristics, emotional intelligence, and past behavioral history. Note that these results should always be used as a part of a balanced candidate selection process that includes independent evaluation steps, such as interviews and reference checks.

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