Owais A

EDUCATION

BSc Electrical Engineering, National University of Computer and Emerging Sciences, Pakistan (2014–2019)

WORK EXPERIENCE

Senior System Administrator @ Mountain Tech, Islamabad, Pakistan (Nov 2024 – Present)

• Lead the NOC team to ensure 24/7 infrastructure monitoring and incident response.
• Manage user provisioning and policies via Google Admin and GCPW.
• Maintain Linux-based hosting on Sonassi and DigitalOcean using Apache2 and Nginx.
• Oversee CI/CD pipelines and website uptime for Tile Mountain brands.
• Provide Office 365 support and technical assistance to internal teams.
• Administer Azure servers for EazyWMS warehouse management platform.
• Handle inventory, asset lifecycle, and Active Directory management.
• Configure and manage Unifi UDM, UNVR, and surveillance systems.
• Deploy Magento2 on hosted servers for backend sites and projects.

IT Assistant @ Asian Development Bank, Islamabad, Pakistan (Nov 2022 – Oct 2024)

• Provided IT support to internal ADB users, including system configuration.
• Handled video conferencing (WebEx, Teams, Zoom) and Cisco IP phones.
• Managed Cisco Catalyst switches, routers, and Palo Alto VPNs.
• Maintained Office 365 and Microsoft Exchange.
• Managed Active Directory, device inventory, and procurement.

Outsourced IT Engineer @ World Bank Group, Islamabad, Pakistan (Mar 2022 – Oct 2022)

• Delivered IT support and system configuration for internal users.
• Configured Cisco WebEx, IP phones, routers, and switches.
• Administered Office 365, Exchange, and Active Directory.
• Troubleshot Xerox printers, SIP VC systems, and BroadSoft setup.

Network & System Support Engineer @ MCG Technologies (Kloud7), Islamabad, Pakistan (Aug 2021 – Feb 2022)

• Worked with VoIP and unified communications systems.
• Configured Cisco networks and managed cloud PBX systems.
• Handled SIP protocols, session border controllers, and telephony services.
• Provided end-user support and managed hosted telephony.
• Managed Cisco firewalls, switches, and Polycom/Yealink provisioning.

IT Support Engineer @ Jaffer Business System, Islamabad, Pakistan (Sep 2020 – Aug 2021)

• Provided IT support to HBL Microfinance Bank head office.
• Managed system configurations, VPNs, and DHCP troubleshooting.
• Maintained Lotus Email and biometrics systems.
• Monitored network and managed service desk operations.

Operations Engineer (Intern) @ Hitech Networks, Peshawar, Pakistan (Oct 2018 – Apr 2019)

• Supported Mobilink site operations in the Peshawar region.
• Worked on GSM (900/1800) and Huawei RTN transmission equipment.
• Handled 2G/3G commissioning and XPIC/SD link troubleshooting.

Maintenance Engineer (Intern) @ EIDO Smart Solutions, Peshawar, Pakistan (Jun 2018 – Sep 2018)

• Installed CCTV and solar panel systems.
• Managed office records and prepared project proposals.

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