Saebah

Experienced customer service professional with a background in retail and education. Proven track record in relationship building, issue resolution, and driving sales. Skilled in communication, team collaboration, and enhancing customer experiences across diverse sectors.
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Skills

Video Intro

Qualifications & Work History

QUALIFICATIONS

Master of International Relations, Human Rights, University of Sydney (August 2018 - May 2020)

Bachelor of Science (Politics & International Relations), University of London (August 2014- August 2016)

Diploma in Politics & International Relations, University of London (August 2012-August 2013)

WORK HISTORY

Researcher @ European Institute of Policy Research & Human Rights (Remote) (2022)

  • Research trends on policy formulation on migration rights, improving budget qualitative and quantitative research.
  • Implementing and supported strategies to promote women empowerment, security and peace.
  • Generate reports on Excel and PowerPoint to conduct migrating trend analysis and research on anti- gender actors in conflict.

Teacher @ Beaconhouse College Programme (2020-2021)

  • Coordinated and taught Global Perspectives & Research – AS Level & Diploma students
  • Collaborated with 20+ colleges on research projects to address global issues and implement strategies at state level.
  • Responsible for the future citizens club, conducting a comparative analysis of contemporary global issues.

Lecturer for Royal Holloway United Kingdom @ The Millennium Universal College (2019-2020)

  • Delivered lectures on Multinational enterprises and globalization for Royal Holloway Bachelors program.
  • Reviewed monthly reports on Excel and PowerPoint for Royal Holloway data administration on students’ progress.
  • Communicated and collaborated with the Royal Holloway International students for joint sessions and training workshops

Customer Representative @ Australia David Jones (Nov 2019– Jan 2019)

  • Instigated and led marketing campaigns for renowned perfume brands on social media.
  • Maintained and built relationships with team members, customers and contractor, providing exceptional customer service.
  • Conducted and reported back to senior management to evaluate the number of sales and improve sale strategies.

Manager @ Subway (2018 -2019)

  • Provided exceptional customer service, ensuring a positive dining experience for all patrons.
  • Addressed and resolved customer complaints and feedback promptly and effectively.
  • Built strong relationships with regular customers, fostering loyalty and repeat business.
  • Ensured all food products met Subway's quality standards and customer expectations.

Survey Officer @ Traffic Data Control (2018)

  • Prepared detailed reports and visual presentations of traffic data for internal and external stakeholders.
  • Liaised with local authorities, clients, and other stakeholders to obtain necessary permissions and coordinate survey activities.
  • Addressed client queries and feedback promptly, ensuring high levels of satisfaction.
  • Fostered a positive and productive team environment through effective communication and cooperation.

Campus Coordinator @ Westminster International School (2017 – 2018)

  • Analyzed reports, maintained online school portal and responsible for administration of campus from preschool to O levels.
  • Communicated with all branches of the school system for annual syllabus schedule, summary reports and yearly planners.
  • Dealt with parents regarding academic queries and provided assistance to students and administrative staff.

Assessment

Attribute types measured include cognitive ability, skills, knowledge, personality characteristics, emotional intelligence, and past behavioral history. Note that these results should always be used as a part of a balanced candidate selection process that includes independent evaluation steps, such as interviews and reference checks.

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