Sahar A

EDUCATION

BSc Economics & Finance, National University of Modern Languages, Islamabad (Jan 2017)
Graduated with a CGPA of 3.79 (Silver Medalist)

CERTIFICATIONS

• AI for Everyone

WORK EXPERIENCE

Senior Commercial Development Representative @ S&P Global Pakistan, Islamabad (Oct 24 – Present)

• Collaborate closely with sales teams to align lead generation strategies with business objectives, driving consistent pipeline growth.
• Lead strategic prospecting efforts to identify, qualify, and convert high-value opportunities.
• Oversee inbound workflows for the Americas region, optimizing lead engagement and conversion rates.
• Designed and implemented a BOT to streamline processes, improving accuracy and team efficiency.
• Manage reporting, track performance metrics, and analyze data to uncover actionable insights.
• Mentor junior team members, sharing expertise to elevate team performance.

Customer Development Representative @ S&P Global Pakistan, Islamabad (Jul 22 – Oct 24)

• Designed tailored outreach campaigns for various industries, enhancing engagement and conversion rates.
• Utilized Salesforce and custom BOTs to improve workflow efficiency and ensure timely follow-ups.
• Developed and executed outreach strategies to drive appointments with sales representatives.
• Prepared and analyzed sales pipeline reports and dashboards.
• Led initiatives to upsell and cross-sell within existing accounts, maximizing client value.

Relationship Manager @ Bank of Punjab, Lahore (Apr 21 – Dec 21)

• Managed deposit mobilization and met targets set by management.
• Solicited and strengthened new and existing client relationships.
• Ensured compliance with CVR and KYC processes.
• Trained newly hired sales staff and contributed to team development.

Customer Services Officer @ Bank of Punjab, Lahore (Sep 17 – Apr 21)

• Retained customers through relationship-building and feedback.
• Cross-sold banking products to corporate and individual clients.
• Coordinated interdepartmentally to enhance customer satisfaction.

Customer Services Representative @ United Bank Limited, Lahore (Apr 22 – Jun 22)

Intern @ United Bank Limited, Lahore (Date Unspecified)

• Shadowed banking team members to understand standard operating procedures and departmental control functions.

ACCOMPLISHMENTS

• Silver Medalist in BS (Hons).
• Conducted a thesis on "Factors Affecting Economic Growth of a Country (in terms of GDP)."
• Participated in the Nestle Pakistan entrepreneurship initiative.

PROJECTS

• Designed and implemented an innovative BOT to enhance lead management processes at S&P Global Pakistan.

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