Salman S

EDUCATION

MEng Computer Engineering, University of Wollongong, Australia (2018)

BSc Computer Engineering, Ghulam Ishaq Khan Institute of Science and Technology, Pakistan (2015)

WORK EXPERIENCE

Senior Associate @ S&P Global, Islamabad, Pakistan (Dec 2022 – Present)

• Collaborate with cross-functional teams to identify process improvements, resulting in a 15% increase in data loading efficiency.
• Train and mentor junior associates, contributing to the development of a high-performing team.
• Successfully resolve complex data loading issues, demonstrating strong troubleshooting ability and attention to detail.
• Implement quality control measures that reduce errors in data loading by 20%, enhancing the overall reliability of financial information.
• Actively participate in software testing and provide valuable feedback to the development team, contributing to the enhancement of loader tools and systems.
• Develop and maintain documentation for data loading processes, ensuring a comprehensive and accessible knowledge base for the team.
• Collaborate with clients to understand their data loading requirements and provide prompt and effective support, earning positive feedback and enhancing client satisfaction.
• Contribute to the development and implementation of training programs for new hires, facilitating a smooth onboarding process.
• Act as a liaison between the Loader Support team and other departments, fostering effective communication and promoting a collaborative work environment.

Enterprise Project Manager @ Associated Technologies Pvt Ltd, Islamabad, Pakistan (Jun 2021 – Sep 2022)

• Managed multiple projects in the telecommunications industry through their entire lifecycle using the Waterfall methodology and MS Project, ensuring timely and budget-compliant delivery of solutions.
• Collaborated closely with the sales team to manage accounts, identify new business opportunities, and support the development of proposals and presentations.
• Maintained regular communication with stakeholders at all levels, including C-level executives, to ensure satisfaction with project progress and deliverables.
• Identified risks and dependencies, developed mitigation plans, and escalated issues to the Head of PMO as needed.
• Worked with internal teams to monitor project finances, expenditures, and resource allocation, ensuring accurate forecasting and reporting.
• Applied PMI methodology and internal Clariba PM processes to maintain accurate and up-to-date project plans, enabling informed decision-making by all stakeholders.

Technical Support Specialist @ KeepTruckin, Islamabad, Pakistan (Aug – Nov 2020)

• Provided technical support for customers using the world's leading ELD and fleet management platform.
• Troubleshot technical issues and escalated tickets to Level 3 engineers when necessary.
• Collaborated with Level 1 support specialists to address complex issues and assisted with escalated technical challenges, ensuring personalized care for customers.
• Resolved 85% of Level 2 technical support tickets without the need for escalation to Level 3 engineers.

Control Systems Engineer @ Coengineer, Sydney, Australia (Dec 2019 – Mar 2020)

• Commissioned and tested control system (PLC) software according to functional specifications, recording test results in an online database (JIRA).
• Coordinated with electricians on-site to conduct system acceptance testing (SAT).
• Tested redundant SCADA systems (Dyanc and FactoryTalk) against PLC logic and functional specifications.

NBN Technician @ CIS International, Sydney, Australia (Aug 2018 – Aug 2019)

• Created floor plans and performed rod/rope tasks related to National Broadband Network (NBN) installations.

SKILLS

• Networking, Systems Maintenance (JIRA), MS Office Suite, MATLAB, CRM, G Suite.

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