Subul Z
Customer Service Manager with a focus on team development and achieving performance goals. Adept at creating and tracking key metrics to boost productivity and customer satisfaction. Skilled in CRM software, Microsoft Office, and navigating fast-paced environments. Currently leading customer service initiatives at Bedding N Bath, Australia.
AUD
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Skills
Video Intro
Qualifications & Work History
QUALIFICATIONS
University of Karachi - Bachelors in Dental Surgery - 2010
Shiekh Khalifa Bin Zayed Arab College, Abu Dhabi, UAE - 2005
WORK HISTORY
Customer Service Manager @ Bedding N Bath, Australia (2021 - Present)
- Motivated and improved the customer service department and its team to propel them towards set goals.
- Developed, organized, and tracked key performance metrics and company profiles for better corporate productivity and monitoring
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities Empathy and patience in dealing with customer concerns
- Proficient in CRM software and Microsoft Office Suite
- Adaptability and ability to work in a fast-paced environment
Assessment
Attribute types measured include cognitive ability, skills, knowledge, personality characteristics, emotional intelligence, and past behavioral history. Note that these results should always be used as a part of a balanced candidate selection process that includes independent evaluation steps, such as interviews and reference checks.
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