Talha A

EDUCATION

B.Eng. Electrical & Electronics, Sir Syed University, Karachi (2015)

WORK EXPERIENCE

Senior Telephony Engineer @ Afiniti, Pakistan (Dec 2022 – Present)

• Leading the team in executing traffic regression testing and managing ACD environments.
• Managing regression testing of Afiniti ACD in both on-premise labs and Azure Cloud environments.
• Worked on routings and integrations between various Telephony/SIP platforms.
• Integrated Kamailio (with RTPengine) as an SBC with Afiniti ACD.
• Established call flow between ACD On-prem and ACD Cloud to enable client demo calls.
• Integrated VICIDIAL with Afiniti ACD using custom AGI scripts and Asterisk dialplans.

Telephony Engineer II @ Afiniti, Pakistan (Feb 2022 – Nov 2022)

• Maintained lab infrastructures integrated with various telephony components.
• Built and managed network infrastructure in coordination with Infrastructure and Network teams.
• Troubleshot SIP transactions and SHM queues in containerized services.
• Conducted regression testing of Afiniti feature services to support development of a high-capacity telephony product.

Telephony Engineer I @ Afiniti, Pakistan (Sept 2020 – Jan 2022)

• Installed and configured SIP call simulation tools like TARTS (Avaya) and SIPp.
• Worked with Avaya Media Servers to test interaction with Afiniti telephony products.
• Integrated platforms such as VHT, and Avaya systems (CBA, EP, AES, OOD) with Afiniti telephony services.

VoIP Engineer @ Sybrid Pvt. Ltd., Karachi, Pakistan (Sept 2016 – Aug 2020)

• Managed VoIP servers and core Asterisk telephony systems to resolve routing and dialing issues.
• Administered VICIDIAL (Call Center Suite) and Elastix servers.
• Installed and maintained VMware platforms including vCenter, ESXi, and Workstation.
• Developed custom Asterisk (VICIDIAL) reporting portals using PHP and HTML.

Support Engineer @ Pronet Pvt. Ltd., Karachi, Pakistan (Jan 2016 – Aug 2016)

• Provided technical VoIP support as a vendor for Avaya systems.
• Served as a resident engineer at HBL, Bank Alfalah, and Silk Bank call centers.
• Installed IP phones and performed on-screen monitoring of Avaya servers.
• Monitored PRIs using Avaya Site Administration software.

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