Tanjina W

EDUCATION

BSc Honors in Management Sciences, Lahore University of Management Sciences (LUMS), Lahore (2020–Present)

• CGPA: 3.05

WORK EXPERIENCE

Customer Success Manager @ Freight Genie, Canada (Aug 2023 – Present)

• Onboarded new clients, providing training and guidance on utilizing Freight Genie’s platform, ensuring effective use of services.
• Managed client relationships, addressing concerns and offering solutions to enhance satisfaction and retention.
• Identified upselling and cross-selling opportunities by recommending additional Freight Genie services that align with client needs, contributing to increased revenue.

Sales Development Representative @ Solar Bill Busters, Australia (Jan - June 2023)

• Conducted targeted outreach campaigns via email, phone, and social media to identify and qualify leads, resulting in a 7% increase in qualified leads within one month.
• Utilized Salesforce and other CRM tools to track prospect engagement and maintain accurate, up-to-date lead data.
• Built and maintained strong relationships with prospects, providing exceptional customer service, leading to a 10% increase in customer satisfaction.

Sales Intern @ Sitara Peroxide Limited, Pakistan (2022–2023)

• Interned in the sales department under the direct supervision of the Sales Manager.
• Collaborated with the customer service department to improve customer satisfaction by 5% over a 3-month period, providing technical assistance to customers.
• Researched prospective new accounts and helped secure over 5 new accounts, contributing to a 10% increase in overall revenue.

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