Turab A

EDUCATION

BSc Electrical Engineering, COMSATS University Islamabad, Pakistan (2016 – 2020)

WORK EXPERIENCE

VoIP Engineer @ VoiceSpin, Lahore, Pakistan (Nov 2024 – Present)

• Manage VoIP infrastructure, ensuring reliable and secure communication systems.
• Troubleshoot SIP, RTP, and softswitch-related issues.
• Configure and maintain Asterisk-based servers and APIs.
• Optimize system performance and uptime.

Technical Manager @ Hayo, Lahore, Pakistan (Jul 2023 – Oct 2024)

• Led a cross-functional team in deploying and maintaining VoIP and SMS gateway solutions.
• Oversaw daily operations and provided Level 3 technical support.
• Coordinated with clients and vendors for system integration.
• Improved service quality through performance tuning and automation.

Provisioning Engineer @ Hayo, Lahore, Pakistan (Feb 2022 – Jun 2023)

• Provisioned telecom accounts, SIP trunks, and SMS routing configurations.
• Automated onboarding processes using scripting and APIs.
• Collaborated with sales and support teams for custom technical setups.
• Ensured accurate documentation and billing alignment.

NOC Engineer @ Hayo, Lahore, Pakistan (Aug 2021 – Jan 2022)

• Monitored network performance and system alerts.
• Resolved connectivity and VoIP-related issues in real time.
• Maintained logs and escalated critical faults as needed.
• Supported disaster recovery and failover testing.

Technical Project Coordinator @ Sharp Brains – Global IT Support, Lahore, Pakistan (Nov 2020 – Jul 2021)

• Coordinated IT support projects across international clients.
• Scheduled resources, tracked milestones, and ensured timely delivery.
• Communicated technical updates to non-technical stakeholders.
• Assisted in documentation, reporting, and client feedback sessions.

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