Umama A
Client Services and Sales Specialist with experience in team management, client retention, and process optimization. Skilled in customer engagement, service delivery, and sales strategy. Recognized for strong performance, effective mentorship, and driving business growth.
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Skills
Video Intro
Qualifications & Work History
EDUCATION
BSc Psychology, COMSATS University Islamabad, Pakistan (Sep 2018 – Aug 2022)
WORK EXPERIENCE
Lead Associate - Client Services @ Savvital, Pakistan (Jan 2025 – Present)
- Leading a growing team, managing an associate, and overseeing client deliverables.
- Conducting weekly check-ins and mentorship sessions to optimize team performance.
Senior Associate - Client Services @ Savvital, Pakistan (Feb 2024 – Jan 2025)
- Successfully retained a key client for over a year, ensuring continuous satisfaction and service quality.
- Achieved a record-breaking number of calls in a single day, demonstrating exceptional productivity.
- Awarded the Savvy Spirit Award during the annual company awards for outstanding contributions.
Associate - Client Services @ Savvital, Pakistan (Feb 2023 – Feb 2024)
- Guided candidates through the recruitment process, ensuring smooth onboarding and engagement.
- Created content for the company’s blog and transcribed podcasts, supporting brand storytelling initiatives.
- Awarded Associate of the Quarter for exceptional contributions and performance.
Assessment
Attribute types measured include cognitive ability, skills, knowledge, personality characteristics, emotional intelligence, and past behavioral history. Note that these results should always be used as a part of a balanced candidate selection process that includes independent evaluation steps, such as interviews and reference checks.
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