Umer A

QUALIFICATIONS

Bachelor of Building Construction @ Melbourne Polytechnic (NMIT) (2015-2018) Melbourne, VIC
• Distinction (76%)
• Minor in Architectural design

Diploma of Associate Engineering, Govt College of Technology, 2011-2014, Pakistan
• A (71%)
• Minor in Mechanical Engineering

WORK HISTORY

Operations and Admin @ Astra Green Solutions (Nov 2023 - Oct 2024) Remote, Australia

• Solar Victoria Rebate Process Management: Manage the rebate process for customers across internal teams and multiple sales partners.

• Scheduling for Heat Pump Installations: Oversee the daily schedules for heat pump installations.

• Route Planning: Plan routes for installation teams, ensuring efficient scheduling by grouping compatible sales/installations together and booking customers accordingly.

• Coordination with Sales Partners: Update sales partners on stock availability and assist with scheduling their customers.

• Communication with Installers: Provide installers with updates on their next day runs, job availability, and other relevant information.

• Stock Reselling: Reclose sales by offering alternative products when necessary, ensuring effective stock management.

• Customer Enquiries: Manage client accounts, addressing inquiries and resolving issues via inbound calls, emails, and SMS.

• Bridge Between Teams: In my previous role, I served as a bridge between sales and operations; now, I facilitate communication between sales and installers.

• Coordinate Training and Meetings: Schedule and organize training sessions for team members as needed.

• Report Preparation: Generate and review reports periodically, particularly for sales projections. • Team Support: Provide administrative assistance and support to team members across various departments whenever needed.

Account Manager @ GetEmail.io(D&B) (August 2022-July 2023) Remote, France

• Built trusted advisor relationships with stakeholders and executives, aligning business solutions with their goals.
• Collaborated cross-functionally with internal teams to maximize customer satisfaction.
• Efficiently managed Live chat, Helpdesk tickets, Soft Phone Emails.
• Oversaw inside sales and supported a SaaS platform for B2B and B2C clients using In-house CRM.
• Demonstrated strong customer relations skills through Live demo calls, onboarding, and live chat support.
• Consistently achieved sales and upselling targets, driving SaaS product adoption.

Freelance Writer, Transcriptionist (March 2020 - Present) Remote

• Demonstrated versatility as a freelance Writer, Transcriptionist, Captioner, Translator, and Proofreader.
• Collaborated with various platforms, including GoTranscript.com, Scribie.com, and QAworld.com.
• Successfully transcribed and captioned audio/video content with high accuracy while maintaining quality assurance standards.

Lead Field Tech @ NBN (January 2017 - May 2018) Melbourne, Australia

• Cultivated strong client relationships through effective communication.
• Managed appointment scheduling and coordination with all stakeholders, ensuring customer satisfaction.
• Ensured adherence to safety measures while working on-site, including roadwork and heights.
• Contributed to network planning and risk management, with a focus on installation and upgrades.

Reception / Host @ Shizuku Ramen Restaurant (February 2016 to December 2016) Melbourne, Australia

• Provided excellent customer service, including order taking and addressing customer inquiries.
• Managed POS and Cash Register.
• Assisted with various ad hoc tasks within the restaurant.
• Conducted social media marketing to boost the restaurant's online presence.

Business Development Executive @ IRG (Ion Resource Group) (March 2009 to September 2012) Pakistan

• Specialized in Debt Consolidation and Debt Settlement, conducting negotiations with lenders on behalf of customers.
• Managed the generation of monthly, quarterly, and annual reports to track key performance metrics.
• Excelled in both inbound and outbound calls, consistently achieving B2C sales targets.
• Demonstrated exceptional customer relationship skills, effectively building rapport and trust with clients.
• Managed correspondence efficiently across multiple communication channels

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