Usman K

EDUCATION

M.Eng. Project Management, University of Newcastle, Australia (2009 – 2010)

B.Eng. Telecommunication, FAST University, Islamabad, Pakistan (2004 – 2008)

WORK EXPERIENCE

Account Manager @ Contour Software, Islamabad, Pakistan (May 2020 – Nov 2022)

• Managed the account of the client, Market Leader
• Retained the highest amount of revenue for the company — 34% more on average than the team
• Delivered the highest number of agent onboarding/coaching sessions (35–50 per month)
• Achieved the highest talk time (41% more) and outbound calls (56% more)
• Maintained a Top-2 ranking among a 9-person team for over 13 consecutive months

Account Executive @ Live Admins, USA, Remote (Apr 2019 – Apr 2020)

• Top seller in the Australian sales development team (6 AEs) and ranked in the Top-5 company-wide (20 total)
• Closed sales with Ebbett Group (first large-scale motor group client in NZ) and Ray White Holland Park (first major real-estate brokerage in Australia)
• Built strategic partnerships with major DMS, CRM, and PMS providers in the region

Project Manager @ Nord Designs, Islamabad, Pakistan (Mar 2016 – Dec 2018)

• Secured and delivered multiple projects for Marriott Hotel, including a virtual tour and restaurant feedback solution
• Developed accounts with two of Pakistan's largest museums — Pakistan Army Museum and Pakistan Maritime Museum — including advanced audio guide systems and on-site visitor apps

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