Waleed

QUALIFICATIONS

Bachelor's in Business Administration, SZABIST (2024)

WORK HISTORY

Technical Support Engineer @ Cielo Wigle (2022 - 2023)

• Extensive troubleshooting support and handling of sales inquiries via phone calls, emails and chats.
• Conducted thorough testing of devices, reducing post-launch issues. Streamlined Zendesk tickets, improving response time.
• ldentified and reported bugs, improving app stability.
• Collaborated with cross-functional teams.
• Optimized support processes using CRMs and knowledge management systems.

Product Experience Analyst @ US Mobile (2021 - 2022)

• Oversaw the handling of customer inquiries, tracking ticket volume, and ensuring efficient resolution rates.
• Analyzed customer feedback and data to identify pain points and opportunities for improvement.
• Collaborated with cross-functional teams to align customer support fforts with organizational objectives for customer satisfaction.
• Extensive troubleshooting and resolution of technical issues pertaining to a wide array of mobile services.

Customer Support Executive @ Tribe Consulting (2020 - 2021)

• Accurately processed customer orders via phone, ensuring timely and correct input of order details into the system.
• Addressed and resolved customer inquiries and issues, providing excellent service to enhance customer satisfaction.
• Managed customer interactions across multiple platforms, including phone and email, maintaining consistent and professional communication.
• Effectively handled complaints and disputes, employing problem-solving skills to achieve positive outcomes and maintain customer loyalty.

Sales Executive @ AirBand Communications (2020 - 2020)

• Identified and qualified potential customers through various channels, ensuring a robust pipeline for the campaign.
• Conducted thorough presentations of final expense products, effectively communicating benefits and features to potential clients.
• Maintained and nurtured relationships with clients, providing ongoing support and addressing any concerns to foster trust and loyalty.
• Consistently met or exceeded sales targets, demonstrating strong sales acumen and a results-driven approach

Transcriptions @ Touchstone Communications (2019 - 2020)

• Transcribed lengthy calls for QA purposes for US-based automobile dealerships. Accurately documented conversations related to sales, financing, leasing, parts sales, and car servicing.
• Ensured high-quality and error-free transcription to support dealership operations and decision-making.
• Maintained confidentiality and adhered to strict deadlines in a fast-paced environment.

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