Zoya K

EDUCATION

Bachelors in Electrical Engineering, Air University, Islamabad, Pakistan (2015)

WORK EXPERIENCE

Senior Specialist Client Services @ Clickmatix, Australia, Remote (Jan 2025 – Present)

• Accurately manage client data and update CRM systems.
• Ensure accurate and timely completion of client forms, applications, and other documentation.
• Build and maintain strong relationships with clients, ensuring their needs are met.
• Identify opportunities to improve client-facing processes, proposing and implementing changes to increase efficiency and effectiveness.
• Effectively schedule appointments and meetings with clients, resulting in increased sales.

Inside Sales Representative/Appointment Setter @ WriteSea, USA, Remote (Aug – Dec 2024)

• Conducted outbound sales calls to prospective clients, introducing them to resume writing, LinkedIn profile optimization, and career services.
• Scheduled consultations for senior career strategists, contributing to increased client acquisition.
• Maintained CRM records, ensuring accurate tracking of leads and follow-ups.
• Achieved KPIs by consistently booking qualified appointments.

Assistant Account Manager @ AAA Associates, Islamabad, Pakistan (Jan 2019 – Jan 2024)

• Played a key role in the acquisition team which successfully acquired the largest competitor and maintained a 90% customer retention rate.
• Migrated volume-based sales model to SaaS, exceeding renewal rates and margin goals.
• Implemented innovative pipeline creation tactics during WFH/COVID era.
• Built consultative sales approaches that increased seller productivity by 33%.
• Managed prospecting, lead generation, upselling, and cross-selling initiatives.

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