Compare & Connect
“The team is so well embedded, we don’t feel the distance. It really brings the whole team together as one family.”
Overview
Compare & Connect is an Australian utility connection platform that works with real-estate partners nationwide to help customers compare and connect electricity, gas, and internet. Bettersource set the business up with a remote-first insourcing model so the global team would operate as embedded staff rather than an external vendor.
The Challenge
The business needed to scale service delivery without scaling its cost base. Traditional onshore hiring did not move at the speed required, and leadership wanted a team that would feel internal, not at arm’s length.
The Solution
Bettersource onboarded a remote-first team straight into Compare & Connect’s day-to-day operations. The new hires worked inside the same tooling, attended the same standups, and were measured against the same KPIs as the Melbourne staff. Cultural fit was treated as a deliverable, not an afterthought.
The Results
The partnership has enabled Compare & Connect to:
- —Scale service delivery without a matching increase in cost
- —Run a reliable, KPI-driven team across both geographies
- —Hold the line on quality standards through a multi-year growth phase
- —Build genuine collaboration across local and global staff
“We’ve grown both our businesses by leaps and bounds. For us, it worked remarkably well.”
One goal, two businesses
“It’s two businesses, one goal. We’ve achieved that year on year since inception.”
For any growing business, I’d strongly recommend giving these guys a go.